Mozaic Restaurant Ubud (“we,” “our,” “us”) is committed to safeguarding your personal information and ensuring transparency in how we collect, use, and protect your data. This Privacy Policy outlines our practices when you visit our website, make a reservation, or interact with our services online or offline.

By accessing our website or providing your personal information, you acknowledge and agree to the terms outlined below.

1. Information We Collect

a. Information You Provide

This includes personal data submitted through forms, reservations, or communication:

• Full name
• Email address
• Phone number
• Reservation details (date, time, guest count, dietary notes, preferences)
• Payment information (processed securely via third-party gateways; we do not store full card details)
• Correspondence via email, WhatsApp, or booking platforms
• Special requests or occasion notes

b. Automatically Collected Data

When browsing our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on site
• Geographic indicators (approximate)
• Cookies and tracking data (see Cookie Policy)

c. Third-Party Data Sources

We may receive information from:

• Reservation platforms
• Payment processors
• Marketing and analytics tools
• Social media platforms when users interact with Mozaic content or campaigns

2. How We Use Your Information

We use your information to ensure the highest standards of hospitality and service quality:

• Processing and managing reservations
• Communicating confirmations, updates, and special arrangements
• Delivering personalized dining experiences
• Maintaining guest records and service history
• Improving website performance and digital experience
• Conducting analytics for operational and service improvement
• Managing marketing communications (only when consented)
• Fulfilling legal, accounting, or regulatory obligations

3. Sharing and Disclosure

We do not sell personal data.

We may share information only when necessary, including with:

a. Essential Service Providers

• Reservation management platforms
• Payment processing services
• Website hosting and security providers
• Marketing and analytics tools
• IT and cloud service vendors

All partners follow strict data-protection and confidentiality standards.

b. Legal or Regulatory Authorities

If required by law, to protect our rights, or to respond to lawful requests.

4. Data Storage and Security

We maintain security measures to protect your information, including:

• Encrypted transmissions
• Firewalls and secure server environments
• Access controls and authorization protocols
• Regular system monitoring

Although no method of transmission is entirely immune to risks, we follow industry standards to safeguard personal data.

5. Data Retention

We retain data only as long as reasonably necessary for:

• Service delivery
• Operational requirements
• Legal obligations
• Guest relationship management

Guests may request deletion at any time unless retention is legally required.

6. Cookies and Tracking Technologies

Mozaic uses cookies to enhance site functionality and improve user experience.
Cookies may be used for:

• Traffic analytics
• Performance optimisation
• Reservation tools
• Marketing attribution

You may disable cookies through your browser settings, though certain website features may become limited.

7. Third-Party Links

Our website may include links to external websites. Mozaic is not responsible for their privacy practices or content. We encourage you to review their policies independently.

8. Guest Rights

You may request at any time:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your data
• Restrictions on processing
• Withdrawal of marketing consent

To submit a request, contact:
reservations@mozaic-bali.com

9. International Transfers

Depending on our service partners, your data may be transferred to servers located outside Indonesia. We ensure such transfers comply with relevant data protection standards.

10. Children’s Privacy

Mozaic does not knowingly collect personal data from individuals under the age of 18. If such data is submitted unintentionally, it will be deleted upon discovery.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with an amended “Last Updated” date.

12. Contact Information

For questions or concerns regarding this Privacy Policy, please contact:

Mozaic Restaurant Ubud

Jalan Raya Sanggingan, Ubud, Bali
Email: reservations@mozaic-bali.com
Phone: +62 (821-4723-5550)